• Is my personal information kept private?

Please be assured that we consider all the information you share with us totally private and confidential. For details please read the Chippi & Co's Privacy Policy.

At no point will we share, rent or sell your personal information without your consent. In order to process credit card orders online, we will also need information including your billing address, shipping address, telephone number, credit card number and expiration date. Please note that we do not keep your credit card details online and these details are therefore protected from any breach of security. Navigational information is only used for internal purposes to enhance the customer shopping experience and site usability and is not shared with any outside parties.

  • How do I find a specific item?
You can look for an item by typing in the product name or code into the ‘Search’ box at the top of our website. Alternatively you can filter by product category using the tabs at the top of the page. 
  • What if the item I am interested in is sold out?
Our items tend to sell out very quickly. Please email our Customer Care team at info@chippico.ca with the item/s you were interested in and we can double check our stock levels.
  • My order not process, what do I do?
If an error message keeps occurring in your check out process, more often than not there is a credit card problem, or a defect with the billing or shipping address you are trying to use. We recommend contacting your bank and letting them know you are making an international purchase. If the error message keeps re-occurring, please email our Customer Care team at info@chippico.ca.
    • Can I change or add anything to my order?

    Please email our Customer Care team at info@chippico.ca.

    • Can I change my order delivery address?

    Please contact us as soon as possible. If your order has not been shipped we might be able to change the delivery address. However, please note that as our warehouse works continuously on shipping orders, we cannot guarantee that we will be able to make any amendments. 

    • How will my order be packaged?

    We take extra care to send your item(s) securely wrapped so your order will not be damaged during the delivery process. If your order comes in defected or damaged, please email us so we can work with the responsible vendors to rectify the issue and offer you a replacement the soonest possible.

    • I have received the wrong item, what do I do?

    Please contact our customer service team directly within 7 days from receiving the item, so we can solve the issue.

    • How long will it take for my order to arrive?

    Please allow 2~3 business days for us to process your order, especially customized order, before your order is shipped out.
    After dispatch, your order will normally take another 4-7 business days to reach your doorstep. Delays are possible but unlikely. We work hard on our side with our third-party courier service providers to ensure your orders arrive in time unless there is further notice.

    • I have not received all of my items, what do I do?

    It could be that there is a second parcel on its way, especially with larger orders. However, always contact our customer service within 7 days from receiving the order so we can help you the soonest possible.

    • Does Chippi & Co have discounts?

    Yes, we do have discounts seasonally. Prices are as marked on listings.

    • Are Chippi & Co's promo codes stackable?

    Only one promo code can be applied for a single order. However, it may be applied on an order of discounted items so the most savings are always yours.

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